This policy sets out the different areas where personal data privacy is concerned and outlines the obligations & requirements of the users, clients, the website and website owners. Furthermore, the way Specialist Door Solutions Limited processes, stores and protects user data and information will also be detailed within this policy.

The website

Specialist Door Solutions Limited take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Use of cookies

What are cookies?

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

What do we use cookies for?

We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.

We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, application or a course as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Personal information

Whilst using our website, software applications or services, you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone, fax and email details, you consent to Specialist Door Solutions Limited contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at  Failure to provide certain Personal Data may make it impossible for this Application to provide its services. This Application does not support “Do Not Track” requests.

Information collection and use

Basis for processing personal data

Specialist Door Solutions will process personal data under the Legitimate Interests legal basis.  This has been selected as being the most appropriate in the interests of both Specialist Door Solutions Limited and our valued clients.  The Legitimate Interests are to further our longstanding commercial interests, the interests and needs of specifiers and our clients, to the general public and the environment.

How do we collect information?

Specialist Door Solutions Limited collects information in two possible ways:

1. When you directly give it to us (“Directly Provided Data”)

When you sign up for our site, purchase our products or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.

2. When you give us permission to obtain from other accounts (“User Authorised Data”)

Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.

3. We may also collect information from media openly available in the public domain.

How long do we keep your data for?

Specialist Door Solutions Limited will not retain your personal information longer than necessary. We will hold onto the information you provide either while your data is in existence, or as needed to be able to provide and offer our products and services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.

Registration fields or forms

Specialist Door Solutions Limited will not sell or rent your personally identifiable information.

Choosing how we use your data

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

  • You can verify the details you have submitted to Specialist Door Solutions Limited by contacting our customer services team on Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
  • You can also contact us by the same method to change, correct, or delete your personal information controlled by Specialist Door Solutions Limited regarding your profile at any time.
  • You are also free to request to close your account or opt out of future communications by emailing However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam).
  • You can always feel free to update us on your details at any point by emailing
  • You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us.
  • You can request a readable copy of the personal data we hold on you at any time. To do this, please request this by contacting us at

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will publish any changes on this document.

Legal action

The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.

The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Legal Disclaimer

Specialist Door Solutions Limited will use its best endeavours to ensure that the content of this site is clear, accurate and in accordance with our commitment to make sure that any visitor to this site is treated fairly at all times.

Specialist Door Solutions Limited provides general advice on a wide range of protection-related topics. Where applicable, Specialist Door Solutions Limited warrants that the information is provided in good faith and was correct at the time of publication. However, you are advised to check such general advice independently, with particular reference to your own circumstances.

Specialist Door Solutions Limited cannot accept responsibility for any injury loss or damage caused by your failure to seek specific third party opinion where advised to do so.

This website may also contain links to third party websites offering information or services which may be of benefit to you. In accessing such sites using the links provided, you acknowledge that Specialist Door Solutions Limited is not responsible for the content of such sites, nor can Specialist Door Solutions Limited warrant the accuracy or suitability of the third party site’s content.

Nothing on this site constitutes a formal offer of contract.